WHAT IS YOUR RETURN/EXCHANGE POLICY?
If you are not fully jazzed with your products for any reason, we are happy to refund or exchange your purchase at no cost to you. All items must be new, unwashed, and with tags (if applicable). Please get a hold of Whitney (firstname.lastname@example.org) first to initiate a refund/exchange within 30 days of your purchase (or receipt of purchase for pre-orders). All returns must be sent within that 30 day period. We appreciate your patience as we thoughtfully respond to your query. *
VINTAGE & HATS
Please note, all vintage pieces are final sale-please be in touch if you have any questions before purchasing. Hats that are made to order in the Portland (Oregon) Studio of Brookes Boswell can only be returned for store credit.
HOW LONG WILL I WAIT FOR AN EXCHANGE?
We do our best to stock our shelves with a small number of sizes, fits, and inseams to make exchanges as smooth and quick as possible. We cannot guarantee that a particular size/fit/inseam will be available should you need to make an exchange. If we do not have a particular item in stock, there will be a lead time, which will depend on the item. As sizing is an imperfect science, and we do our best to estimate sizing with the info. we are provided, we want to be super transparent that you may need to wait out an exchange even in the best case scenario. Please email email@example.com with your questions before ordering.
* Please note we are not responsible for lost packages without proof of delivery.